Shipping & Returns
All shipping fees are automatically calculated at checkout and international packages may be subject to customs fees, which are not included in our shipping rate and are the customer's responsibility to cover. All orders are processed and shipped from our Toronto office within 2-4 business days. You will receive a shipping notification once your order has been processed.
Due to COVID-19, our mailing partners are experiencing severe shipping and processing delays as they prioritize the safety of their staff and customers. As more consumers opt to shop online during the pandemic, they are experiencing some of their highest non-holiday numbers, particularly in their larger processing facilities.
We appreciate your patience and understanding so much and thank you again for your ongoing support even during this time! For Immediate pick up in the Toronto area, we are still offering curbside pick up to locals. If you would like to pick-up your package, please email us at firstname.lastname@example.org.
Returns and Exchanges
We stand behind and believe in our products and services. We also place a high value on building a trust-inspiring relationship with our customers. We know you will love our products as much as we do. If for any reason you’re not fully happy with your purchase, simply write to us at email@example.com within 15 days of purchase. When contacting us, please include in the body of the email your order number, a brief description of the reason for the return, and let us know whether you are seeking an exchange or a refund. All requests of returns/exchanges must be reviewed and authorized by our customer care team. Upon approval, the customer care team will contact you by email. Please be advised that all carrier costs for the original delivery, returns or exchanges are the responsibility of the customer. Once your refund is approved, please allow 1-2 weeks for your refund. We will send an email once the item(s) has been received and your refund has been processed.
Missing or damaged items
Please contact us at firstname.lastname@example.org with a photo, your order number, and we will assist you with the missing or damaged items.
Customer Service Hours
Monday – Friday from 8:30 am – 4:00 pm EST
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
VIRIDIS SOLUTIONS INC.
100 Brisbane road, Toronto, ON, M3J 2K2, Canada
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site --you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.